Privacy Policy

Last Updated: January 2024

Introduction

lagoon-stag is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Fill out enquiry forms on our website
• Book travel services through our agency
• Subscribe to our newsletter
• Contact us via email or in person

This information may include:

• Name and contact details (email address, postal address)
• Passport and travel document information
• Travel preferences and requirements
• Payment information for bookings
• Dietary requirements or medical information relevant to your travel

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behaviour, including:

• IP address and browser type
• Operating system
• Pages visited and time spent on our website
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Process and manage your travel bookings
• Communicate with you about your enquiries and reservations
• Send you travel documentation and confirmations
• Provide customer support before, during, and after your trip
• Improve our website and services
• Send marketing communications where you have opted in
• Comply with legal obligations

Information Sharing

We may share your personal information with:

• Airlines, hotels, tour operators, and other travel service providers necessary to fulfil your booking
• Payment processors to handle transactions securely
• Government authorities when required by law or for visa applications
• Professional advisors such as lawyers and accountants when necessary

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For booking records, we typically retain information for seven years after your last trip with us.

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and your choices regarding cookies, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

lagoon-stag
47 Colmore Row
Birmingham
B3 2BS
United Kingdom

Email: [email protected]